Technical Support
Technical Requirements
For the best experience, we recommend that users update software and Internet browsers regularly on each device. Although the browser should prompt users to install updates as they arise, users can ensure they're using the most current version by downloading and installing the most recent release.
Operating System
Windows 10 (through 10/14/2025) then Windows 11
Mac OS 12 or later
Browsers (latest 2 versions)
Google Chrome
Mozilla Firefox
Microsoft Edge (Chromium-based)
Apple Safari
Plugins
Adobe Reader DC
VLC Media Player (Mac Only)
Software
An office productivity suite such as Microsoft Office or LibreOffice, a free productivity suite compatible with Microsoft Office files formats or the ability to open Office files on mobile devices.
Other Helpful LinksPlease review the Domain Allow-List for a helpful URL Whitelist. Pearson Virtual School is dedicated to making Pearson Connexus accessible. Supported formats and file sizes. HTM editor and browser setting. * Popup blocker should be enabled or allowed for our website, as many courses contain additional content that will open in a new window. |
Connectivity
Broadband connection is required.
Use the chart on the FCC Household Broadband Guide to assist with selecting the appropriate speed.
- For one student a minimum download speed of 4mbps.
- For two or more students, a minimum download speed of 8mbps.
If you have a satellite connection, you may experience performance issues depending on weather and latency.
For LiveLesson sessions and other Pearson Connexus content, the following TCP and UDP ports must be open:
- 80
- 443
Hardware
Desktop and laptop computers (Single-core 1Ghz or higher processor, 8GB+ RAM for Windows/macOS devices, 4 GB+ for ChromeOS devices)
Mobile Devices: While we have a wide range of content available that works great on iPads/Chromebooks/tablets, the end-to-end course experience is not as polished if a mobile device is the only device students use.
For more information on Chromebook/iPad compatibility, review this article.
Still Experiencing Issues?
If your issue cannot be resolved by referencing these technical requirements, you may reach us by submitting the form below.
Required
Critical Issues
For additional Learning Management System support, please contact 713-729-5500 X 110239